| 1 |
Business Development Executive |
- Substantial experience in getting new clients and Projects for Backend Operations and BPO.
- Excellent communication and presentation skills.
- Manage business meetings with prospective clients.
- Planning and overseeing new marketing initiatives.
- Researching organizations and proprietors to find new opportunities.
- Developing business proposals for clients.
Qualification
Experience
|
|
| 2 |
Back Office Executive |
- Good written and verbal English communication
- Being self-confident and ability to work independently.
- Ready to work in rotational 3 shifts including night and on weekends.
- Should be able to deliver under pressure.
- Graduate in any stream.
- Self-Commuting.
- Prepare reports & documents.
Qualification
Experience
|
|
| 3 |
Network Administrator(IT) |
- Network maintenance & admin.
- New pc installation.
- Troubleshooting Desktops, Printers, Laptops, etc.
- Server maintenance.
- Configuring routers, switches, etc.
- Maintenance of system backup
- Installing Windows server 2008 R2/2012 R2, XP, Windows.
- Configuring Windows Clients for accessing Server services and data
- Firewall-Cyberroam or Cisco,VOIP,VLAN’S
- Managing Active Directory Services on Windows 2008 R2 Server.
- Solved Printer Issues & Printers Sharing.
- Resolved Networking Issues, Structured cabling.
- Computing Server and Software Installation.
- Adding Windows to an existing Domain (Windows 2008/2012 R2).
- Creating Exchange Server Tasks like creating mailboxes, distribution lists,
- Recipients, Exchange backup and troubleshooting, storage groups and stores.
- Testing & Troubleshooting Networks Cables.
- Crimping RJ45 Straight Cables & Cross Cable.
Qualification
Experience
|
|
| 4 |
Social Media Marketing |
- Perform research on current benchmark trends and audience preferences.
- Design and implement social media strategy to align with business goals.
- Set specific objectives and report on ROI.
- Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) Working with other departments to develop social media timelines that coincide with the product release, ad campaigns, and other brand messages.
- Monitor SEO and web traffic metrics.
- Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
- Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout).
- Suggest and implement new features to develop brand awareness, like promotions and competitions.
- Stay up-to-date with current technologies and trends in social media, design tools and applications.
Education and Experience
- Degree /Diploma in Marketing or Social Media.
- 2+ years of experience.
- Hands on experience in content management.
- Excellent copywriting skills.
- Solid knowledge of SEO, keyword research and Google Analytics.
- Knowledge of online marketing channels.
- Excellent communication skills.
|
|
| 5 |
Graphics Designer |
- Creative Designer is the basic need
- Good Knowledge of Photoshop, Illustrator, Coral Draw, Indesign,Adobe
- Understand requirements and concepts
- Should be able to design campaign based creatives.
- To make brochure / products cards.
- Delivering high volume of creative designs within stipulated deadlines.
Qualification
Experience
|
|
| 6 |
Quality Control Specialist (US Collection) |
Responsibilities
- Monitor calls taken by the agents to ensure that they achieve set goals given by the client.
- Maintain the quality of calls taken by agents to ensure compliance and process being followed accurately.
- Giving timely feedback to the agents. Highlighting repetitive issues to Operations.
- Coaching/mentoring the bottom quartile agents and top performers to achieve the group dynamics.
- Conduct refreshers when required to meet service delivery levels.
- Design and run Training Need Analysis based refresher programs targeting the bottom quartile performers to drive process improvement.
- Quality Audit readiness – Report collation, maintenance and data analysis, always maintain audit readiness in terms of Quality reports and other quality data (hard and soft copies).
- Attend call calibrations with the client.
- Publish daily and weekly reports.
- Handling complaints received from the client and customers.
Education and Experience
- Graduate
- 1 year + of experience as a Quality Analyst
- Excellent verbal & written communication skills
- Should have good interpersonal and employee relations skills
- Must have good working knowledge in MS-Office or any other data analysis tools.
- Must have excellent analytical skills.
|
|
